At The 1 Stop Solution (the1stopsolution.in), we are committed to safeguarding the personal privacy of our visitors, clients, and partners. This policy explains how we collect, store, and utilize your personal information in accordance with applicable data protection regulations including India's Digital Personal Data Protection (DPDP) Act 2023.
1. Information We Collect
- Personal Identification Data: Full Name, Business Name, Email Address, Phone Number, Mailing Address when you submit an inquiry or project brief.
- Project & Business Information: Technical requirements, API credentials, advertising accounts, and marketing assets provided during consultation.
- Technical & Analytic Data: IP address, device specifications, browser type, referral URLs, and session interaction metrics tracked via Google Analytics and Meta Pixel.
2. How We Use Your Data
We use your information exclusively to:
- Execute your software, mobile application, web development, or marketing agreements.
- Deliver customer support, quotations, invoices, and progress reports.
- Configure lead generation funnels, advertising accounts, and CRM automated integrations with your explicit authorization.
- Comply with Indian statutory legal and regulatory obligations.
3. Data Confidentiality & Sharing
We strictly do not sell, rent, or trade client databases or personal information to third-party data brokers. Data is only shared with verified service providers (e.g., cloud hosting providers such as AWS/Google Cloud, payment processors, WhatsApp Business API partners) strictly needed to deliver your requested service.
4. Data Security & Storage
We employ enterprise-grade SSL/TLS encryption, firewall architectures, and restricted internal access controls to protect all data against unauthorized tampering, leakage, or loss.
5. Your Data Rights
You reserve the right to access, review, modify, or request deletion of your stored records at any point by emailing our compliance officer at info@the1stopsolution.in.
By browsing our website or hiring The 1 Stop Solution for digital marketing, web/app development, SEO, or lead generation services, you acknowledge and agree to comply with the following terms:
1. Scope of Work & Deliverables
All project specifications, timelines, milestone schedules, and deliverables are mutually agreed upon in writing prior to project kickoff via formal invoice, proposal, or statement of work (SOW).
2. Payment Terms & Invoicing
- Standard projects require an advance booking deposit before development or campaign kickoff.
- Advertising campaign budgets (Google Ads, Meta Ads ad spend) are payable directly to the ad platforms or funded in advance by the client.
- Final project code, source repositories, domain transfers, and full administrative access are transferred upon complete payment clearance.
3. Intellectual Property Rights
Upon receipt of 100% payment, the client retains full ownership of custom code, graphics, and developed assets created specifically for their project, excluding third-party open-source libraries or licensed software.
4. Client Obligations
The client is responsible for furnishing requisite text content, images, brand assets, and platform authorizations in a timely manner. Delays in asset submission will extend delivery deadlines proportionally.
5. Governing Law & Jurisdiction
These terms and any business engagements shall be governed under the laws of India, with exclusive legal jurisdiction vested in the courts of Lucknow, Uttar Pradesh, India.
At The 1 Stop Solution, client satisfaction and fair business ethics are our primary core values. Given that customized digital and technical services involve dedicated engineering hours and media spend, our refund policy is framed as follows:
1. Development Projects (Web & Mobile Apps)
- Before Work Starts: If a cancellation is requested within 24 hours of booking and prior to development initiation, a 90% refund of the deposit will be issued (less payment gateway charges).
- During Active Development: Once wireframing, UI/UX, or coding has commenced, refunds are prorated based on completed milestones as per the project agreement. Completed milestones are non-refundable.
- Post-Delivery: Once project source code or deployed software is delivered and approved, no refunds can be processed. Free bug-fixing warranty applies as stated in the agreement.
2. Digital Marketing, SEO & Traffic Services
- Direct advertising spend consumed on Meta Ads, Google Ads, or media buying platforms is non-refundable once deployed into live bidding networks.
- Monthly agency retainer fees can be paused or cancelled with 15 days' written notice prior to the subsequent billing cycle.
3. Refund Processing Timelines
Approved refunds are processed to the original payment source within 5 to 7 business days.
1. Marketing & Performance Disclaimer
While The 1 Stop Solution implements cutting-edge marketing, SEO, and optimization methodologies, digital outcomes depend on external factors including third-party search engine algorithm updates (Google Core updates), user bidding competition, market demand, and product-market fit. We do not provide unrealistic guarantees of fixed financial returns, but deliver verified performance metrics and transparent campaign reporting.
2. Cookie Policy
Our website utilizes standard HTTP cookies, local storage, and analytical tags (Google Analytics 4, Meta Pixel) to improve your browsing experience, remember session state, and deliver relevant marketing communication. You may adjust your browser settings to decline cookies at any time without restricting core website access.
3. External Links
Our website may reference external links or documentation. We bear no liability for the content, privacy protocols, or practices of third-party platforms.